At Flowers Castelnau, we are committed to delighting every customer with impeccable service and only the freshest flowers hand-arranged by our local expert florists. Serving the households and businesses of Castelnau and the surrounding area, we take immense pride in ensuring your flower orders arrive fresh, vibrant, and beautifully presented. Our policies below underline our commitment to quality and your satisfaction.
We carefully package each bouquet and arrangement so it reaches you in perfect condition. However, if your flowers arrive damaged or not as described, please let us know within 24 hours of receipt. We kindly ask for a photo of the problem to help us investigate and improve our service. Our team will review your case promptly and, where appropriate, organise a replacement bouquet or arrange a full or partial refund for the affected items.
Every order from Flowers Castelnau is covered by our Fresh Flowers Guarantee. We promise that your flowers will remain fresh and beautiful for at least five days from the time of arrival – provided you follow the included care instructions. Should you find your flowers wilt or deteriorate sooner, and you have cared for them as advised, contact us within those five days. We will resolve the issue with a replacement or suitable refund, upholding our standard for floral excellence in Castelnau.
Your satisfaction is at the heart of everything we do. If your bouquet is damaged on arrival or fails to meet our freshness promise, we offer the choice of:
Eligibility for a refund or replacement may require you to provide a photograph and details about your order. Our team will process refunds swiftly, ensuring it reaches your account via your original payment method. We strive to resolve all issues with fairness and transparency, recognising the trust you place in us as your local Castelnau florist.
Your feedback is essential for us to maintain and improve our service. If you are unhappy with our flowers or your overall experience, please contact us as soon as possible with your order details and the nature of your complaint. Our customer care team will:
If further action is needed, we remain committed to continuing communication until the matter is resolved. As a trusted Castelnau florist, your peace of mind and delight are our top priorities.
We are proud to be an independent, local florist, dedicated to serving the Castelnau community with exceptional flowers and caring service. Whether for your home, business, or a special occasion, we promise attention to detail and a commitment to ensuring every order meets our exacting Fresh Flowers Guarantee.
Thank you for choosing Flowers Castelnau – where your satisfaction blooms first.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
