These Terms and Conditions ("Terms") govern your use of the Flowers Castelnau website and the purchase of flowers and related products for delivery in Castelnau and the surrounding areas. By placing an order on our site, you agree to be bound by these Terms. Please read them carefully before completing your purchase. These Terms are designed to ensure a clear understanding between you (the customer) and Flowers Castelnau regarding all aspects of our online flower delivery services.
At Flowers Castelnau, we strive to make the online flower ordering process smooth and user-friendly for customers in Castelnau and neighbouring locations. To place an order, simply select your desired flower arrangement, provide the required delivery details, and proceed to checkout. Availability is typically reflected on the product pages, but orders are subject to acceptance by Flowers Castelnau. Upon order submission, you will receive an automatic acknowledgement email confirming receipt of your order.
Orders are processed only after full payment is received. All orders are subject to availability of products and delivery slots. In cases where a particular flower or arrangement is unavailable, we may substitute with similar flowers of equal or greater value, always attempting to match the style and colour theme as closely as possible. Significant substitutions will be communicated to you in advance where feasible.
Flowers Castelnau accepts multiple methods of payment to offer convenience and security. Acceptable payment options include major UK debit cards, credit cards, and, where available, secure payment gateways. All payments are processed in British Pounds Sterling (GBP). Payment is taken at the point of order. We do not accept cash on delivery for online orders.
Your card will be charged immediately upon completing the checkout process. If any issues arise with your payment method that prevent us from processing your order, you will be notified promptly and the order will not proceed until successful payment is confirmed. By providing payment details, you confirm that you are authorised to use the chosen payment method.
Once your order has been successfully placed and payment confirmed, you will receive a confirmation email detailing your order contents, delivery date, recipient information, and an order reference number. This email represents confirmation of your order, but does not indicate acceptance. Flowers Castelnau reserves the right to decline, reject, or cancel your order for reasons including, but not limited to, unavailability of stock, suspicion of fraudulent activity, or errors in product or pricing information.
In the event your order is cancelled after payment is received, a full refund will be provided via your original payment method. Orders for same-day or next-day delivery must generally be placed before stated cut-off times. Orders placed after these times may be processed for subsequent available delivery upon mutual agreement.
Flowers Castelnau delivers throughout Castelnau and surrounding areas, striving to deliver on the preferred date selected during checkout. We offer a range of delivery options, including same-day and next-day delivery where possible. Delivery charges, if any, are indicated at checkout. Specific time slots cannot always be guaranteed, but we will do our best to accommodate special requests noted in your order.
It is the responsibility of the customer to provide accurate delivery information. Flowers Castelnau will not be held responsible for issues arising from incorrect or incomplete recipient details. If the recipient is unavailable, bouquets or arrangements may be left with a neighbour or in a secure place as instructed by the customer, or re-delivery will be attempted as per our discretion. If re-delivery is not possible, additional charges may apply.
If you wish to cancel or amend an order, please notify us as soon as possible. Cancellations can only be accepted prior to the order being prepared or dispatched. For next-day or timed deliveries, requests for cancellation or amendment must be made at least 24 hours in advance of the scheduled delivery date. Orders cancelled in accordance with this policy will receive a full refund to the original payment method.
Flowers Castelnau cannot accept cancellations or amendments after the order has been processed and dispatched. In circumstances where a cancellation cannot be processed in time and the product has already been delivered, refunds will not be provided. Flowers Castelnau also reserves the right to cancel any order at our discretion and, in such cases, a full refund will be issued.
At Flowers Castelnau, we take pride in the quality and freshness of our flowers. Upon receiving your delivery, if you are dissatisfied with the product quality or experience any issues, please contact us within 24 hours of receipt, providing supporting information such as photographs where applicable. We will investigate complaints promptly and, where justified, offer a replacement or refund at our discretion.
As flowers are perishable goods, we do not accept returns of delivered products. Refunds and redeliveries are issued only in situations where the product is found to be faulty, damaged in transit, or does not meet the agreed specification. Refunds will generally be processed within 7 working days to your original payment method.
The flower arrangements and related products displayed on the Flowers Castelnau website are described and photographed as accurately as possible. Please note that flowers are natural products and minor variations in colour, size, or arrangement style may occur. While we strive to replicate each bouquet as depicted on the website, seasonal availability may necessitate substitutions. We aim to substitute with products of equal or higher value and will advise you in advance where significant changes are required.
All prices on the Flowers Castelnau website are inclusive of VAT where applicable. Delivery charges, if any, are clearly shown at checkout prior to order confirmation. We reserve the right to adjust prices or discontinue promotional offers at any time without prior notice. Price changes will not affect orders that have already been accepted and confirmed.
From time to time, Flowers Castelnau may offer promotional codes or special discounts for flower delivery in Castelnau and surrounding areas. Such offers are subject to their individual terms and conditions and cannot be used in conjunction with other promotions unless specified.
Flowers Castelnau is not liable for any indirect, special, or consequential loss or damage, including but not limited to loss of profits, loss of reputation, or inconvenience, arising out of or in connection with the supply or use of any products ordered on our website. Our total liability under these Terms will not exceed the value of the products ordered.
Whilst we take utmost care to ensure timely delivery, events outside our reasonable control, including but not limited to acts of God, adverse weather, strikes, or other unforeseen circumstances, may occasionally cause delays or prevent us from delivering as agreed. In such cases, our liability is limited to rescheduling the delivery or providing a full refund where appropriate. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited by law.
Flowers Castelnau is committed to protecting and respecting your privacy. During the ordering process, personal information such as your name, contact details, and delivery address will be collected and processed solely for the purpose of fulfilling your order and maintaining excellent customer service. Your personal data will not be shared with third parties except as required for order fulfilment or by law. For details, please refer to our Privacy Policy.
All content and materials on the Flowers Castelnau website, including images, product descriptions, logos, and branding, are the intellectual property of Flowers Castelnau or our licensors. Use of these materials for any purpose other than personal, non-commercial viewing and ordering is strictly prohibited without our express written consent.
These Terms and your use of the Flowers Castelnau website are governed by English law. Any disputes arising from or relating to these Terms, your order, or your use of our online flower delivery service shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Please note: These Terms and Conditions apply to all online flower orders for delivery in Castelnau and surrounding areas. By ordering from Flowers Castelnau, you confirm your agreement to these Terms.
Flowers Castelnau reserves the right to revise these Terms at any time. Updates will be posted on the website and are effective from the date of posting. Customers are advised to review the Terms regularly to keep informed of any changes. Continued use of the website and placing orders will be deemed acceptance of the updated Terms.
If you have any questions or require further clarification regarding these Terms and Conditions, please contact our customer support team. We aim to assist our valued customers in Castelnau and neighbouring areas with prompt and courteous service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Castelnau, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Castelnau.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
